FREE SHIPPING WORLDWIDE $25+

Frequently Asked Questions

 Support Information:

Customer Support: (786) 424-7342 / support@theluxelabel.com

 

What If My Item Is Damaged?

We have a 1 year warranty on all products. You will be eligible for a replacement if your product breaks within 1 year of your purchase. If your product has broken, please send us your name, shipping address, order number (if available), and a picture of your damaged product using the "Submit a Request" link above. We will send you a replacement.

 

I Have A Technical Issue With The Website

We've found that most issues are related to the web browser being used, we recommend the latest version of the following browsers:

 

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari.

 

Caution: We do not recommend using Internet Explorer at this time. We've found it has inconsistencies with running HTML5 and certain JavaScript behaviors used by our website.

If you are still experiencing the same issue after attempting to use a different browser, aren't using Internet Explorer, and have ensured it is updated to the latest version, try some of the following steps:

  • Try accessing our site using your browser's safe mode
  • Clear your browser's cache and cookies
  • Disable any add-ons or extensions
  • Ensure Java has been updated to the latest version, available here: https://java.com/en/download

These steps should resolve any issues that you're having! If you need assistance performing any of the troubleshooting steps listed above, contact us by sending an email to info@theluxelabel.com

 

How Do I Return An Item?

All purchases made through our website are final. We do offer returns for product that is damaged upon arrival, however.

Also, if your item breaks within 1 year of purchasing it, please send it back to us and we will gladly send you a FRESH new item

Should one of those unfortunate incidents occur, please use the "Submit a Request" button above to contact our support department, and we'll be glad to help!

*If you are returning clothing, clutches, or pouches your return will usually be processed within 2-3 weeks. We’ll send a confirmation email once the return has been completed. Please allow 1-3 business days for refunds to be received once the return has been processed.*

 

I Have Other Questions Not Covered In The FAQ Section

If you have any additional questions please use the "Submit a Request" button above!

Order Status Explanations

Pending - The order has been placed but not yet pushed to the warehouse. At this stage we can still make changes to and/or cancel the order.

Backordered - One or more items in the order are backordered. Available items will ship out now while the backordered items will ship when they become available again.

Warehouse - The order has been pushed to the warehouse to be prepped for shipment and cannot be canceled or changed at this time.

Shipped - The order has shipped.  A shipment tracking email should have been emailed to the email address we have on file for your order.

Review - One or more of the items in your order became backordered after being pushed to the warehouse.  If you need to check on the status of an order in review, please submit a request with your name and order number included using the "Submit a Request" link above.

 

Why Isn’t My Tracking Link Working?

If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly onto the shipping carrier site here for detailed information on your package's shipping status!

If you're still unable to locate the package, email us to info@theluxelabel.com and provide us with your ship-to name, the email address used to place the order, and order number.  We'll look into the matter as soon as possible!

 

Where Is My International Shipment?

Packages shipped to international addresses generally take 10-15 business days to arrive including the processing and handling time. Shipping overseas to an APO address can take up to 45 business days to arrive.

If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly onto the shipping carrier site here for detailed information on your package's shipping status!

Please note that DHL Global first sends all of our international shipments directly to Germany (this is where the DHL mail headquarters are located).  From there, the shipments are processed and sent from Germany to their final destination country, where they are delivered by your country's local postal carrier. Your package is not lost and will be arriving to you soon!

If you're still unable to locate the package after the above-mentioned time frame has come and passed, contact us using the "Submit a Request" link above and provide us with your name, shipping address, and order number.  We'll look into the matter as soon as possible!

 

When Will My Order Ship?

Orders are typically shipped within 48 hours of placing the order. We do not ship on weekends. We only offer the one rate of shipping:

Standard Shipping: 7-9 business days

* Please note this does not include warehouse processing times, which can take up to 24-48 hours to leave the warehouse*

 

How Long Does International Shipping Take?

Packages shipped to international addresses generally take 12-17 business days to arrive including the processing and handling time. Shipping overseas to an APO address can take up to 45 days to arrive.

 

How Long Does Domestic Shipping Take?

We ship all of our packages out of Las Vegas, Nevada. Delivery times are based on the shipping method and your proximity to Las Vegas:

Standard Shipping: 7-9 business days

 

How Much Does Shipping Cost?

Standard Shipping is $2.95 on all orders shipping within the U.S.  Free shipping is offered on all orders U.S. orders $25+. International shipping is $4.95 flat rate and free on all orders $35+

  • Standard Shipping (U.S.): 7-9 business days
  • International Shipping: 12-17 business days

 

My Package Never Arrived, What Should I Do?

If you have not received your order within the timeframe established for U.S. shipping here or international shipping here, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby.  Occasionally, carriers leave a package at a door nearby in error.

If you're unable to locate the package, contact us using the "Submit a Request" link above and provide us with your name, shipping address, the email used to place your order, and order number.  We'll look into the matter as soon as possible!

 

What If I received The Wrong Item?

If you have received an incorrect item contact us using the "Submit a Request" link above and provide your name, order number, and which item(s) you are missing. We'll make certain the issue is resolved for you!

 

Do You Include Prices When You Ship Products?

We do not include any pricing information in our packages when they ship, so if you're sending this to a very lucky friend as a gift never fear!

 

How Do I Use My Coupon Code?

Enter your coupon code in the "Apply Coupon Code" section under "Order Summary" during the checkout process. Hit apply and the discount amount will be reflected on the order total immediately!

 

I Forgot To Add My Coupon Code To My Order

If you have placed an order and forgot to apply a coupon code at checkout, send us an email to support@theluxelabel.com.  Please include your order number, ship-to name, the email address used to place the order, and the coupon code you were looking to apply, and we'll see if we can get the code applied to your order!

For information on how to apply a coupon code to your order at check out, please click here.

 

Can I Use Multiple Coupon Codes On My Order?

Only one coupon code may be used per order.

For more information on how to enter your coupon code, please click here.

 

Will My Coupon Code Work On Sale Items?

No, coupon codes will not work on sale items. If you have sale items in your cart they will not reflect the discount. Only items that are not on sale will be discounted.

 

Can I Cancel My Luxe Label Club Monthly Subscription?

If you don’t wish to receive your monthly shipment this month, you can do so by giving us a call or emailing us. You can skip a month as often as you like, at no charge.

If your order is already on its way to you, please feel free to contact us and we’ll do our best to find a solution.

Otherwise, you may cancel your Luxe Label Club subscription by emailing us or by giving us a call. There is no cancellation fee. Reach us in one of the following ways, and one of our customer success managers will be more than happy to help you!

 

How Does The Luxe Club Work?

Your first “The Luxe Club" order will ship out within 72 hours of purchase. After that, each month on the 7th of the month you will be charged and then around the 15th you'll receive a new set of products curated by our team of stylists. You're going to love it, so why not give it a try?

Free Shipping, Cancel Anytime.

2) What will I get?

Each month, you'll receive 3 different random Luxe accessories delivered right to your door. Each pack will include our best selling styles with new trending products that arrive monthly.

3) Satisfaction Guarantee

If you are not 100% happy with the products in your Luxe Club Monthly order, contact us at any time! Or, if you love the pack we'd like to hear that too! If you would like to cancel your subscription please email us at info@theluxelabel.com

Your payment method will be automatically charged on the 10th of each month for $14.95 until you cancel.